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Terms and Conditions

Terms & Conditions Your data may be used by Melvin Sillcock Photography to advise you of products, services and special promotions. We may contact you by post, telephone, SMS text or email.

PAYMENT We gladly accept all major international debit or credit cards, including Visa, MasterCard and American Express which will all securely processed through our Barclaycard hub or Paypal. Both  payments  system uses a SSL Certificate to Secure all personal payment information.

REFUNDS & EXCHANGES  “As all our products are bespoke to clients we cannot accept returns or cancellations, but if they are incorrect or faulty, we will replace them ensuring our clients are 100% satisfied”.

Images  All ordered images are kept on file for a period of 5 years. Unordered images are removed from our archives after 60 days.

Viewing Your Images. You will view your portraits at a personally attended slideshow. You will be asked to order at this time. Please make sure all decision makers are present, as additional ordering appointments incur a £35 fee.

Photography. Please bring only the subjects to be photographed to the session. This is especially important with pets and children, as we will need their full attention rather than them looking at other members of the family. Of course parents are always welcome.

Refundable Reservation Fee. You will be required to pay a £20 fully refundable reservation fee at the time of booking, this will be returned at the viewing presentation providing no appointments have been broken or cancelled with less than 72 hours notice. If for any reason you cannot give us three working days notice (and we fail to resell your slot) it is our normal business practice to keep your reservation fee, to help recover some of our costs. Naturally we’ll take all possible steps to resell your appointment slot but its not guaranteed to happen.

All goods remain the property of Melvin Sillcock Photography until they are paid for in full.

£175 Promotional Vouchers – Terms & Conditions Voucher valid for two months from date of issue. Voucher cannot be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described. Voucher may not be used to purchase images from a previous session. Voucher is not transferable. Only one voucher can be used at a session.

Session valued at £80. Framed 7″ x 5″  image valued at £95. Only one promotional voucher per family unit per year.

Information we may collect from you.

We may collect and process the following data about you: Information that you provide by filling in forms on   www.melvinsillcockphotography.com  (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.

Once you choose to provide us with personal information, you can be assured it will be used only to support your relationship with us. We take seriously the trust you place in us and will not sell, rent or lease your personal information to others.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Melvin Sillcock Photography
41, Park Road  Sittingbourne  Kent  ME10 1DY
Tel: 01795 426856

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